1. Information We Collect

We collect the information you provide when you contact us or book a service, including:

         - Name

         - Email address

         - Phone number

         - Device details (brand, model, issue/problem described)

         - Files or data you ask us to transfer, back up, or recover (36 hour maximum retention)

         - Payment details (processed securely through third-party providers)

         - We do not sell or trade your information.

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2. How We Use Your Information

We use your information only to:

         - Provide computer repair and technical support

           - Contact you about your service request

           - Send invoices or receipts

         - Improve our services and communication

         - Maintain internal records

 

3. Data Handling & Security

We treat customer data with strict care. Your files and personal data are only accessed when required for repair, backup, or data recovery. We do not review, copy, or store personal files unless required to complete the service you requested. Any temporary data used for repair is deleted immediately after the job is completed. We use secure systems and tools for communication, invoicing, and storage.

 

4. Third-Party Services

We may use trusted third-party tools for:

           - Payment processing

           - Email communication

           - Form submissions on our website

These services have their own privacy policies that govern how they handle data.

 

5. Cookies & Analytics

Our website may use basic cookies or analytics tools to improve performance and understand how visitors use the site. These do not collect personal information beyond general usage statistics.

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6. Your Choices & Rights

You can:

           - Request a copy of the personal information we have about you

           - Ask us to update or delete your information

           - Opt out of email communications

To do so, contact us at contact@tech-viking.com.

 

7. Data for Repairs, Backups & Recoveries

Because Tech Viking works directly with hardware and data: We handle your files only as needed to complete your service. We do not open, review, or browse your personal content unless necessary for diagnosis or recovery. You are responsible for keeping your own backups unless backup service is part of your request.

 

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors.

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9. Changes to This Policy

We may update this policy as our services evolve.

Any changes will be posted with a new “Last Updated” date.

 

10. Contact Us

For questions about this Privacy Policy:

           - Email: contact@tech-viking.com

           - Phone: 208-872-4186 (call, text, or voicemail)

 

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Idaho Consumer Data Practices addendum
 

Idaho does not currently enforce a comprehensive consumer privacy statute (as of 2025). Tech Viking follows standard U.S. best-practice requirements for data handling, transparency, and consent.

 

Law Enforcement Requests
If Idaho or federal authorities request data under lawful process, Tech Viking will comply only with valid subpoenas, warrants, or court orders.

 

Data Breach Requirements (Idaho Code § 28-51-104)
If a security breach exposes unencrypted personal information, Tech Viking will:

• Notify affected Idaho residents as soon as reasonably possible.

• Explain what data was exposed.

• Provide steps customers can take to protect themselves.

• Notify credit-reporting agencies if required.

 

Customer Rights (General Idaho Practice)
Idaho customers may request:

• Information Tech Viking stores about them.

• Deletion of their personal information when legally permissible.

• Correction of inaccurate information.